Audio Visual Technical Support
Q. Do you offer technical support when we hire from you? Are you contactable if we have a problem?
A. Yes, we offer full phone support so when an AV technician delivers the equipment to you he will leave you with his contact details. In fact, if the event is for only a couple of hours it is more than likely that the technician will hang about or wait outside while the event proceeds. For big events or where the customer would like the event to proceed smoothly, technicians are available to stay at extra cost.
AV Dry Hire Service
Q. Do you offer a dry hire service that we can set up ourselves?
A. We do we have small projectors and screens for hire that you are able to dry hire but the bigger screens and projectors we prefer to set up ourselves, this is to ensure that the equipment stays in tip top condition and the screens remain clean. You`ll be suprised by the number of jobs we get where people have hired projectors and screens from other companies and not able to set them up or the equipment has arrived in an unusable state or generally dirty.
Q. We`re another AV company, can we dry hire from you?
A. We do not offer cross hiring to other AV companies, but we do work with other AV companies across London and Surrey.
Deliveries and local collections
Q. Do you offer a service where we can pick up the audio visual equipment we hire from your premises?
A. No, we like to deliver and set up ourselves to make sure all is running properly before we leave . Occasionally we make an exception but not as a rule. We find delivery is better for the equipment as we can ensure that the equipment has been looked after properly .
Q. What areas will you cover?
Q. How do we place an order with Proscreens ?
A. All orders are processed by email. email@example.com When we receive your email our booker will process your order and get back to you as soon as possible. Please give us as much information as you can i.e times you would like delivery etc.
Q. Do we need to pay upfront before the AV equipment has been delivered?
A. If you are a company we require a purchase order number or some kind of reference upon placing an order. For private events payment is required at time of delivery or before.